Terms and Conditions of Use

1. Introduction and Acceptance

These Terms and Conditions (“Terms”) govern your use of the UBiQS property management and document repository service (“Service”) provided through our website at www.ubiqs.co.uk (“Website”). By accessing or using our Service, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use our Service. These Terms constitute a legally binding agreement between you (“User”, “you”, or “your”) and UBIQS Property Limited, trading as UBIQS.co.uk (“we”, “us”, or “our”).

UBIQS Property Limited is a company registered in England with company number 15429732, trading as UBIQS.co.uk.

2. Description of Service

UBIQS Property Limited, trading as UBIQS.co.uk, provides a secure digital repository service for property owners to store, organise, and manage property-related documents for tax and administrative purposes.

Our Service includes:

• Automated document reading and intelligent categorisation
• Expense and receipt organisation tools
• Data export functionality for professional advisors
• Compliance signposting — pointing you to the relevant UK statutes (for example, the Housing Act 2004 sections governing deposit protection), the documents required to demonstrate compliance, and statutory deadline tracking
• Court-grade evidence capture — attestation-locked records of your uploads with timestamps, OCR provenance, and per-stage confirmation, suitable for use as evidence in court

We do not provide:

• Accounting, bookkeeping, or financial services
• Tax advice, tax planning, or tax preparation services
• Legal advice or interpretation of the statutes we signpost
• Verification of financial accuracy or completeness
• Communication with HMRC on your behalf

You remain fully responsible for the accuracy of all information, proper categorisation of documents, and compliance with tax obligations. The Service signposts you to the relevant statutes and deadlines; following through in accordance with those statutes — including taking the actual legal actions required (such as lodging a deposit with a government-authorised protection scheme, serving Prescribed Information on a tenant, or filing a tax return) — remains your responsibility. OCR extraction and AI-assisted categorisation suggestions are for convenience only — they can make mistakes and must be verified by you before attestation (see §6.3). We recommend consulting qualified tax professionals or accountants for tax advice and return preparation.

3. User Eligibility and Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service. By using our Service, you represent and warrant that you meet these requirements.

3.1.1 Trial and Demonstration Services

Our trial compliance checking tools are provided for evaluation purposes only. By using these tools you acknowledge that:

• Results are for demonstration only and do not constitute professional advice
• We provide no warranty regarding accuracy of trial results
• You remain solely responsible for actual compliance with licensing requirements
• No data submitted through trial forms is stored or retained
• Trial tools may have limited functionality compared to full services

3.2 Account Registration

To access our Service, you must create an account by providing accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use of your account

3.3 Account Security

You must choose a strong password and keep it secure. We recommend using two-factor authentication where available.

4. Data Protection and GDPR Compliance

4.1 Controller and Processor Roles

For User Account Data: UBiQS acts as data controller for all personal data related to user accounts, platform usage, service provision, billing, and platform improvement activities.

For Property and Tenant Documents: When you upload documents containing personal data of tenants or other third parties, UBiQS acts as data processor. You remain the data controller for all such personal data and are responsible for ensuring lawful basis and compliance with UK GDPR requirements.

Joint Controller Arrangements: Where UBiQS and users jointly determine the purposes and means of processing personal data (such as automated document categorisation or reporting features), both parties acknowledge joint controller responsibilities with clear allocation of obligations as specified in our Data Processing Agreement.

4.2 User Data Protection Obligations

Each user warrants and undertakes to:

• (a) Data Collection: Only upload documents containing personal data where valid lawful basis exists and data is necessary for specified purposes
• (b) Privacy Notices: Provide compliant privacy notices to all data subjects (including tenants) before or at the point of data collection
• (c) ICO Registration: Maintain current ICO registration and data protection fee payment where required (currently £52 annually for micro-landlords)
• (d) Data Accuracy: Ensure all uploaded data is accurate, up-to-date, and regularly reviewed
• (e) Security: Implement appropriate security measures including strong passwords and access controls
• (f) Staff Training: Ensure all staff with access to the Service receive appropriate data protection training
• (g) Retention: Delete or anonymise personal data when no longer necessary for stated purposes
• (h) Breach Response: Immediately notify UBiQS of any suspected data breaches involving personal data stored on our Service

4.3 Lawful Basis for Processing

Contract Basis (Article 6(1)(b)): Processing personal data necessary for service provision, account management, and document storage services

Legal Obligation (Article 6(1)(c)): Processing required by law, including tax record retention, regulatory compliance, and court orders

Legitimate Interests (Article 6(1)(f)): Processing for service improvement, security monitoring, fraud prevention, and technical maintenance, subject to appropriate balancing tests

Consent (Article 6(1)(a)): Required for marketing communications and non-essential data sharing. Consent must be freely given, specific, informed, and withdrawable.

4.4 Data Subject Rights Procedures

Platform Assistance: UBiQS will provide reasonable assistance to users in responding to data subject requests, including:

• Locating relevant data within the platform
• Providing data export functionality in machine-readable format
• Facilitating data corrections or deletions
• Implementing temporary processing restrictions

Response Timeframes: Users must respond to data subject requests within one month of receipt. UBiQS will provide technical assistance within 5 business days of receiving user requests.

Self-Service Capabilities: The Platform provides data subjects with direct access to view and download their personal data where technically feasible.

Escalation Process: Data subjects may contact UBiQS directly if users fail to respond appropriately to data subject requests.

4.5 Data Breach Notification

Platform Breach Response: In the event of a security breach affecting platform infrastructure, UBiQS will:

• Contain the breach immediately
• Notify affected users within 24 hours
• Provide detailed breach information to enable user compliance assessment
• Assist users in notifying ICO where required
• Maintain detailed incident logs

User Data Breach Response: Users must:

• Notify UBiQS immediately upon discovering or suspecting a breach
• Cooperate fully with platform investigation
• Conduct risk assessment for personal data impact
• Notify ICO within 72 hours if breach likely to result in risk to data subject rights and freedoms
• Notify affected data subjects if high risk to their rights and freedoms

5. Data Processing Agreement (DPA) Provisions

5.1 Processing Specifications

UBiQS shall process Personal Data solely for the purpose of providing Platform Services including:

• Document storage, organisation, and retrieval
• Document categorisation and reporting
• User account management and authentication
• Service support and maintenance
• Legal compliance and regulatory reporting

Data Categories: Identity data, contact information, property information, financial documents, tenancy documentation, communication records

Processing Activities: Collection, storage, organisation, consultation, use, disclosure, combination, restriction, erasure as specified in user instructions

Technical Limitations: No processing for AI training without explicit consent, no cross-user data analysis, no automated decision-making without explicit user authorisation

5.2 Security Measures

Technical Security Measures:

• (a) Encryption of personal data at rest using AES-256 or equivalent standard
• (b) Encryption in transit using TLS 1.3 or current industry standard
• (c) Multi-factor authentication for all system access
• (d) Regular automated security scanning and vulnerability assessment
• (e) Secure backup systems with encrypted storage and tested recovery procedures
• (f) Access logging and monitoring with real-time alert capabilities

Organisational Security Measures:

• (a) Information security policies reviewed annually
• (b) Staff background checks and security training programs
• (c) Segregation of duties and least privilege access principles
• (d) Regular security audits and penetration testing
• (e) Business continuity and disaster recovery plans tested annually

5.3 Sub-processor Management

Users provide general written authorisation for Sub-processors in these categories:

• Cloud database, storage, and authentication services (currently Supabase, with data hosted in AWS eu-west-2 (London) for UK/European user data residency)
• Application hosting and edge delivery (currently Vercel, with EU deployment regions)
• AI-powered document text extraction (OCR) (currently OpenAI, US-based — see §5.5 for international transfer safeguards)
• Data backup and disaster recovery services
• Customer support and help desk services
• Payment processing services (when applicable)

Change Management:

• (a) 30 days written notice of any intended Sub-processor changes
• (b) Users may object on reasonable data protection grounds within 30 days
• (c) If objection cannot be resolved, users may terminate affected services without penalty
• (d) All Sub-processors must enter equivalent data protection obligations per Article 28(4)

5.4 Data Retention and Deletion

Category-Specific Retention Periods:

• User Account Data: Duration of account + 7 years
• Property Documents (Tax-related): 7 years from upload or as legally required
• System Access Logs: 2 years
• Communication Records: 3 years
• Backup Data: Retained for 30 days after primary deletion

Automated Deletion Process:

• (a) Flag data approaching retention deadlines 90 days in advance
• (b) Notify users of pending deletions with opportunity to extend if justified
• (c) Securely delete data from all systems including backups upon expiration
• (d) Provide deletion certificates confirming complete removal upon request

5.5 International Transfers

Primary data processing — including database storage, file storage, authentication, and application hosting — is conducted within the European Economic Area (EEA). User data resides in Supabase's AWS eu-west-2 (London) region; application hosting via Vercel uses EU deployment regions.

International transfers outside the UK/EEA occur only for document text extraction (OCR), which is processed by OpenAI in the United States. These transfers are made under the UK Extension to the EU-US Data Privacy Framework where applicable, or under Standard Contractual Clauses (SCCs)approved by the UK ICO. We send only the document content necessary for OCR extraction. OpenAI's published API terms confirm that API inputs are not used to train models, and inputs are retained only as required for abuse monitoring before deletion.

Any future change of sub-processor that introduces new international transfers will trigger the change-management notice process in §5.3.

5.6 Liability and Indemnification

UBiQS Indemnification: Subject to limitations below, UBiQS shall indemnify users against:

• (a) Fines imposed by supervisory authorities arising directly from UBiQS' breach of this DPA
• (b) Third-party claims for damages caused by UBiQS' unlawful processing
• (c) Costs of breach notification and remediation where breach results from UBiQS' fault

User Indemnification: Users shall indemnify UBiQS against:

• (a) Claims arising from users' unlawful instructions or provision of inaccurate data
• (b) Fines imposed due to users' failure to obtain lawful basis for processing
• (c) Claims relating to users' own privacy notices or consent collection processes

Liability Limitations:

• Maximum annual liability cap of £100,000 or 12× monthly fees paid (whichever is greater, minimum £10,000)
• Excludes consequential, indirect, or punitive damages
• Both parties maintain appropriate professional indemnity and cyber liability insurance

6. Acceptable Use Policy

6.1 Permitted Use

You may use our Service only for legitimate property document storage and management purposes related to your property ownership or management activities.

6.2 Prohibited Activities

You agree not to:

• Upload any content that is illegal, harmful, threatening, abusive, or violates any law
• Use the Service to store documents you do not have the legal right to possess or distribute
• Upload personal data without appropriate lawful basis under UK GDPR
• Attempt to gain unauthorised access to other users' accounts or documents
• Upload malware, viruses, or any malicious code
• Use the Service for any commercial purposes other than managing your own property documents or those you are authorised to manage as an agent
• Share your account credentials with unauthorised parties
• Interfere with or disrupt the Service or its security features
• Use automated systems to access the Service without our express written permission.

6.3 OCR Verification and Attestation

The Service uses Optical Character Recognition (OCR) and AI-assisted document categorisation to extract field values and suggest classifications from your uploaded documents. OCR can and does make mistakes— including but not limited to: misreading numbers (for example “0” as “O”, or “1” as “l”), transcribing handwriting incorrectly, misclassifying expense or document categories, and missing fields entirely.

You have a duty to verify every extracted value before confirming. Before ticking any attestation checkbox in the Service (“I confirm the details on this [document type] are accurate”), you must review each OCR-extracted or user-typed value displayed on screen — including dates, amounts, supplier names, certificate numbers, scheme names, recipient addresses, and any other field — and confirm they match the source document you uploaded.

Your attestation tick is the legal record. Each attestation is timestamped, associated with the specific document type and the version of the field values shown to you at the moment of confirmation, and stored verbatim as part of your court-grade audit trail. By ticking an attestation checkbox you confirm that the values shown are accurate. The attestation text used varies per document type, for example: “I confirm the details on this Deposit Protection Certificate are accurate”, “I confirm the details on this Prescribed Information are accurate”, “I confirm the details on this Proof of Service are accurate”.

Misattested or unverified data is your responsibility. UBiQS provides the OCR extraction and the attestation interface; you provide the verification. Where data later proves inaccurate — whether through a discovered OCR error, a misreading of the source document, or an upload of the wrong document — you remain responsible for the consequences, including any tax or compliance implications. The Service offers a delete-and-restart flow as the corrective path (see §13); there is no in-place edit of attested values.

7. Document Storage and Management

7.1 Document Ownership

You retain full ownership of all documents you upload to our Service. We do not claim any ownership rights to your content.

7.2 Document Types

It is essential you read and understand each document before you upload a document to our service. Our Service is designed for property-related documents including but not limited to:

• Tenancy agreements and related documents
• Maintenance and repair records
• Insurance documentation
• Tax-related property documents
• Safety certificates (gas, electrical, EPC)
• Property management correspondence

7.3 Storage Limitations

We may impose reasonable limits on storage capacity, file sizes, and number of documents per account. Current limitations will be communicated through your account dashboard.

7.4 Document Retention

We will retain your documents according to the retention periods specified in §5.4 above and as required by law.

7.5 Document Deletion

You may delete individual documents and coupled compliance chains from your account at any time. The following rules apply to all deletions, whether of a single document, a coupled chain, or an entire account (see §13 for account-level erasure):

(a) Hard delete only — no recovery. Deletion is permanent and irreversible. The Service does not maintain a hidden bin, a recovery window, or a soft-deleted state from which records can be restored. Once you confirm a deletion, the deleted records cannot be recovered through the Service.

(b) Downstream-only cascade for coupled chains. Compliance chains (such as the Deposit Protection Certificate → Prescribed Information → Proof of Service chain) consist of documents that derive their meaning from earlier documents in the chain. Deleting a document also deletes every downstream document that depended on it; documents the deleted record itself depended on are not affected.

• Deleting the Deposit Protection Certificate also deletes the Prescribed Information and the Proof of Service from that chain.
• Deleting the Prescribed Information also deletes the Proof of Service from that chain. The Deposit Protection Certificate remains.
• Deleting the Proof of Service deletes only the Proof of Service. The Deposit Protection Certificate and the Prescribed Information remain.

(c) Confirmation before deletion. Before any deletion is executed, the Service will display a confirmation dialog stating: the document type to be deleted, the named downstream consequences (including specific dates of the dependent documents), the predicted change in compliance shield colour, a warning that the deletion cannot be recovered, and the requirement to re-upload if you need the record again. You must explicitly confirm before deletion proceeds.

(d) Recurring expense rules are generators, not coupled records. Where you have set up a recurring expense rule (for example, a £150/month gardener direct debit), the rule itself is a template that generates monthly expense entries. Each generated entry is an independent record of money that has actually moved. Deleting the recurring rule stops future generation but does not delete the historical entries it has already generated. Use the rule's end-date affordance to stop a series; use delete only when the rule itself was set up in error.

(e) No in-place edit of attested values. Once you have ticked an attestation on a document (see §6.3), the captured values are immutable. The Service does not provide an edit affordance for attested fields. If you discover an error after attestation, the corrective path is to delete the record and re-upload with the corrected source document.

8. Service Availability and Performance

8.1 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. The Service is provided “as is” and “as available”.

8.2 Maintenance and Updates

We may perform scheduled maintenance that temporarily affects Service availability. We will provide reasonable notice of planned maintenance where possible.

8.3 Service Modifications

We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice to users.

9. Engagement Tiers and Fees

9.1 Current Engagement Tier

The Service currently operates on a single Free Engagement Tier. The Free Engagement Tier is sufficient for a landlord with a single property to complete a full deposit protection compliance chain and capture their annual expenses for HMRC. It includes:

• Expenses module. Full access including unlimited receipt uploads, OCR extraction, and record-keeping. One (1) CSV export per UK tax year (6 April to 5 April).
• Tenancy module. One (1) Deposit Protection Certificate, Prescribed Information, and Proof of Service coupling chain — sufficient to demonstrate court-grade compliance for a single tenancy.
• Compliance module. Gas Safety certificate uploads and Electrical Installation Condition Report (EICR) uploads.
• Properties. One (1) property.

Tenancy-end tracking note. The Service does not track ongoing tenancy state. Once a deposit protection compliance chain is complete and the compliance shield renders green, that chain remains your permanent court-grade record of that specific protection event. The Service does not watch tenancy dates or infer terminations. When your circumstances change — for example a new tenancy starts, an existing tenancy ends, or you wish to record a termination notice — capacity for those actions is not currently provided through the Free Engagement Tier (see §9.2).

9.2 Capacity Beyond the Free Engagement Tier

Certain actions exceed the capacity of the Free Engagement Tier. These include (but are not limited to):

• Adding a second CSV export within the same UK tax year
• Adding a second Deposit Protection Certificate or starting a new compliance chain
• Uploading any tenancy document other than the DPC, PI, or PoS — including (but not limited to) Assured Shorthold Tenancy agreements, Right-to-Rent records, Section 8 notices, and termination notices
• Uploading any compliance document other than Gas Safety and EICR (for example, an Energy Performance Certificate)
• Adding a second property to your account

These actions are not currently provided through the Free Engagement Tier. A Paid Tier supporting these actions is in development; pricing and availability will be announced at www.ubiqs.co.uk and via direct notice to your account email at least 30 days before the Paid Tier becomes operational.

During the current beta phase, enforcement of the capacity caps above may be deferred at our discretion to facilitate testing. We will provide at least 30 days' notice before enforcing any previously-deferred cap.

9.3 Future Fee Implementation

When the Paid Tier becomes operational and we introduce associated fees:

• We will provide at least 30 days' notice before implementing any changes
• Details of our pricing structure will be made available on our website
• All fees will be stated in GBP and include applicable VAT where required
• You will have the option to accept the new fee structure or terminate your account (see §13)

9.4 Payment Terms (When Paid Tier is Available)

Once fees become applicable to your account:

• Fees will be payable in advance for the selected service period
• Payment will be due within 7 days of invoice date
• We reserve the right to suspend Service for non-payment after reasonable notice

9.5 Refunds (When Applicable)

Refund policies will be outlined separately when fee-based services are introduced.

10. Intellectual Property Rights

10.1 Our Intellectual Property

The Service, including its design, functionality, and underlying technology, is protected by intellectual property rights owned by or licensed to us. Our proprietary technology includes, but is not limited to:

• Proprietary document processing systems
• Automated workflow and compliance tools
• Database structures and organisation methods
• User interface and platform design

“UBIQS”, our logo, and related marks are our trademarks. We also own database rights in the compilation, arrangement, and selection of data within our Service.

10.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

10.3 Your Content License

By uploading documents, you grant us a limited license to store, process, and display your content solely for the purpose of providing the Service.

10.4 Restrictions on Use

You agree not to:

• Reverse engineer, decompile, or attempt to derive our proprietary methods or source code.
• Copy, modify, or create derivative works of our technology.
• Use our Service to develop competing products.
• Extract data for competitive intelligence purposes.
• Use our trademarks without written permission.

10.5 Platform Improvements

Any suggestions, feedback, or improvements you provide become our property and may be incorporated into the Service without compensation or attribution.

10.6 Third-Party Integration

You acknowledge that our Service utilises various third-party technologies and infrastructure services to deliver functionality, all integrated through our proprietary systems and business logic.

11. Limitation of Liability

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM (MINIMUM £1,000).

11.3 Exclusions

WE SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
• LOSS OF DATA (EXCEPT WHERE CAUSED BY OUR NEGLIGENCE)
• BUSINESS INTERRUPTION OR LOST PROFITS
• ANY DAMAGES ARISING FROM YOUR MISUSE OF THE SERVICE

11.4 Legal Limitations

Nothing in these Terms shall exclude or limit our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded under applicable law

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you upload to the Service
• Your failure to comply with data protection obligations

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us or using account closure features in the Service.

13.2 Termination by Us

We may terminate or suspend your account immediately if you:

• Breach these Terms
• Engage in prohibited activities
• Fail to pay applicable fees after reasonable notice
• Violate data protection requirements

13.3 Effect of Termination and Account Erasure

When you terminate your account, or when you invoke your right to erasure under UK GDPR Article 17, the following process applies:

(a) How to invoke and timeframe. During the current beta phase, requests to erase your account must be sent by email to enquiries@ubiqs.co.uk. We will acknowledge receipt within five (5) business days and complete the erasure process within thirty (30) days of acknowledged receipt, in accordance with UK GDPR Article 12. Once self-service account closure ships, this section will be updated to reflect that workflow.

(b) Pre-erasure download (“zip-and-ship”). Before any deletion is executed, we will deliver to you a downloadable archive of all data we hold on your behalf — including your account profile, uploaded documents, attestation records, and associated metadata — in a machine-readable format so you can retain a copy.

This pre-erasure download exists because, as the Data Controller for your tenants' personal data (see §4.1), you may have surviving obligations to those tenants — including potential future Article 15 access requests against you. UBiQS, as Processor, cannot continue to hold this data on your behalf once you have instructed deletion; the archive lets you retain a copy to meet your own controller-side obligations.

You will be asked to confirm receipt of the archive (or to confirm you decline it) before we proceed to deletion.

(c) Cascade deletion. Once you confirm receipt of the archive (or decline it), we permanently delete all records associated with your account, including all coupled compliance chains (Deposit Protection Certificate → Prescribed Information → Proof of Service) and any related uploaded documents. Deletion follows a downstream-cascade model: removing the root document of any coupling chain also removes all dependent records that derive their meaning from it.

(d) No soft-delete or recovery window. We do not maintain a hidden bin or recovery period after deletion is confirmed. Once executed, deletion is final and the data cannot be restored. This applies equally to individual document deletions and to full account erasure. If you wish to retain a record, you must take the archive in (b) before confirming deletion.

(e) UBiQS's own business records (limited carve-out). UBiQS is required by UK company and tax law — including the Companies Act 2006 (accounting records) and the VAT Act 1994(where applicable) — to retain its own accounting records of our commercial relationship with you for a minimum period (currently up to six years from the end of the relevant accounting period). These records are UBiQS's own data and contain limited personal information about you: name, billing email, billing address (if provided), and summaries of payment transactions. They are isolated from your uploaded content, restricted to the minimum necessary to satisfy the legal obligation, and deleted on the earliest date that obligation expires. This narrow carve-out is permitted under UK GDPR Article 17(3)(b) (compliance with a legal obligation requiring processing).

Your uploaded documents — tax receipts, tenancy records, compliance certificates, OCR outputs, attestation records — carry no UBiQS retention obligation. The duty to retain those for HMRC purposes (currently five years and ten months after the end of the relevant tax year for individual landlords) is yours, not ours. They are deleted as part of (c) cascade deletion. This is precisely why the zip-and-ship offer in (b) matters: it is your opportunity to retain a copy and meet your own controller-side obligations.

(f) Backup expiration. Encrypted system backups containing your data are retained for thirty (30) days after primary deletion and are then securely overwritten. During that backup window, your data is not accessible to us in normal operations; it exists only in encrypted form for disaster-recovery scenarios.

(g) Deletion confirmation. Upon completion of erasure, we will provide confirmation by email summarising what was deleted and the date of execution.

14. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet failures, or other force majeure events.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of England.

15.2 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

15.3 Alternative Dispute Resolution

We encourage resolution of disputes through direct communication. For property-related service disputes, we are members of relevant property redress schemes where applicable.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and us regarding the Service.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

16.4 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

16.5 Updates to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes constitute acceptance of the updated Terms.

16.6 Beta Testing Acknowledgment

You acknowledge that the Service is currently in beta testing phase. While we strive to provide a reliable service, you understand that beta services may contain bugs or incomplete features. We appreciate your feedback to help improve the Service.

17. Technology & Innovation

17.1 Proprietary Systems

Our compliance analysis and document processing systems represent significant technological investment and trade secrets.

17.2 Open Source Components

Where we use open source components, your use is subject to applicable open source licenses, available upon request.

18. Contact Information

For questions about these Terms, data protection matters, or our Service, please contact us at: